07Shipping & Returns

Shipping & Returns.

Effective date: July 3, 2026. This policy explains how Artio by Aashish prepares, dispatches, delivers, and supports print orders placed through the Jaipur catalogue.

1. Order Preparation

Each order is prepared after purchase confirmation. Unframed print orders are usually prepared and dispatched within 3 to 5 business days.

If your order includes framing, combined shipments, or multiple print sizes, preparation may take 5 to 7 business days because printing, drying, framing, packing, and final quality checks require additional time.

2. Shipping Charges

Shipping is free for carts above INR 1,000. Orders below INR 1,000 are charged a flat INR 150 shipping fee unless otherwise stated at checkout.

Any promotional shipping offer, local delivery arrangement, or special handling quote will apply only when explicitly confirmed by us.

3. Delivery Partners

We use trusted third-party logistics, courier, and delivery partners to transport orders from Jaipur to the delivery address you provide.

To complete delivery, we may share the recipient name, address, phone number, email address, order reference, and package details with those logistics partners and related fulfilment providers.

4. Delivery Timelines

After dispatch, most metro-city deliveries are completed within 2 to 5 business days and most non-metro deliveries within 4 to 8 business days.

Total turnaround for most orders is therefore 5 to 10 business days for unframed prints and 7 to 14 business days for framed prints, depending on destination and courier performance.

Delivery timelines are estimates only and may vary by destination, courier performance, weather, public holidays, customs handling, or operational delays outside our control.

A delay by a third-party delivery partner does not automatically qualify an order for cancellation, refund, or compensation unless required by applicable law.

5. Delivery Address and Failed Delivery

You are responsible for providing a complete and accurate shipping address, recipient details, and reachable contact number at the time of ordering.

If a package is delayed, returned, or undeliverable because of incorrect details, repeated delivery failure, or refusal at destination, we may charge additional re-shipping or handling costs before dispatching the order again.

6. Inspection on Arrival

Please inspect your package promptly after delivery. If the outer packaging appears damaged, we recommend documenting it before opening.

Keep the packaging, invoice, and all delivered contents until you are satisfied the order has arrived in acceptable condition.

7. Returns and Exchanges

Because each item is a print edition prepared for order, prints are non-returnable and non-exchangeable except where the delivered product arrives damaged in transit or materially defective.

We do not accept returns for change of mind, personal preference, framing expectations, display differences, minor colour variation across screens, or orders placed with incorrect size or address details.

8. Damaged or Incorrect Orders

If your order arrives damaged, defective, or materially different from what you ordered, contact us within 48 hours of delivery at archileuois@gmail.com.

Please include your order details along with clear photos of the product, the packaging, and the shipping label so we can review the issue and determine whether replacement, store credit, or refund support is appropriate.

9. Contact

For shipping, delivery, return, or damaged-order questions, contact archileuois@gmail.com.